1 Introduction & Our Commitment
molek44 ("we", "Platform") take the management of personal data very seriously. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains how we handle information you provide or that we collect when you use our platform.
Every time you register, log in, or use any of our services molek44, you hereby give your informed consent for us to process your personal data in accordance with the terms set out in this document. We do not collect more than what is necessary, and we never sell your personal data to third parties.
2 Types of Information We Collect
We collect various types of information depending on how you interact with the platform molek44. Generally, this information falls into three main categories:
| Category | Information Type | Primary Purpose |
|---|---|---|
| Personal Information | Full name, date of birth, identification number, email address, phone number | Identity verification (KYC), account management |
| Financial Information | Bank name, bank account number, deposit and withdrawal transaction records | Payment processing, fraud prevention |
| Technical Information | IP address, device type, web browser, general location, activity logs | Security, platform improvements |
| Gaming Information | Betting history, win and loss records, game preferences | Customer support, responsible gambling |
| Communication Information | Live chat session records, support emails, user feedback | Customer service enhancement |
All financial information collected is processed through 256-bit SSL encryption and is never stored in plain text on our servers.
3 How We Use Your Information
The personal data we collect is used solely for lawful and specified purposes. molek44 will not process your information for any other purpose without obtaining your consent beforehand. The purposes for which data is used include the following:
- Account management: Registering a new account, verifying identity through the KYC process, processing logins and managing your account settings.
- Transaction processing: Verifying and securely processing deposits and withdrawals via your chosen payment method.
- Platform security: Detecting and preventing fraudulent activity, money laundering, unauthorised access and system abuse.
- Customer Support: Addressing your enquiries, complaints and support requests promptly and effectively.
- Platform communications: Sending important notifications related to your account, transactions, promotions and relevant policy updates.
- Responsible gambling: Monitoring gaming patterns to identify signs of problem gambling and offering appropriate assistance.
- Service improvement: Analysing aggregated usage data to improve platform quality and user experience.
- Legal compliance: Fulfilling our obligations under applicable Malaysian laws and regulations.
4 Information Sharing & Disclosure
molek44 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are limited situations where we may need to share your information, namely:
- Service providers: Companies that help us operate the platform — such as payment processors, KYC software providers, and cloud infrastructure providers — receive only the data necessary for their specific tasks and are bound by strict confidentiality agreements.
- Regulatory authorities: We will disclose information if required by law, court order or directive from a relevant regulatory body in Malaysia.
- Fraud prevention: In cases involving suspected illegal activity or fraud, we reserve the right to share relevant information with law enforcement authorities.
- Business transfers: In the event of a merger, acquisition or asset sale, member data may be transferred to the new entity, which will be bound by the same or stricter privacy policy.
5 Security & Data Protection
We continuously invest in the latest security infrastructure to ensure your personal data is always protected. The security measures we employ include:
- 256-bit SSL Encryption for all data transmitted between your device and our servers — no sensitive information is sent unencrypted.
- Two-factor authentication (2FA) is available to all members to add an extra layer of protection to the login process.
- 24/7 Monitoring by our security team to detect any suspicious activity or unauthorised access attempts in real time.
- Internal access controls strict controls ensure that only authorised personnel can access members' personal data, and only to the extent necessary for their specific duties.
- Regular security audits conducted by independent third parties to evaluate and verify the effectiveness of our data protection systems.
- Secure password storage uses industry-standard hashing methods — we do not store your password in plain text.
6 Cookies & Tracking Technologies
molek44 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to platform operations.
- Performance Cookies: Collecting information on how you use our platform — such as the most frequently visited pages — to help us improve our services.
- Functional Cookies: Storing your preferences such as language, display settings and login details (if you choose to be remembered) for your convenience.
- Analytics Cookies: Helping us understand aggregated, anonymised usage patterns for continuous platform improvement.
You may manage or delete cookies at any time through your web browser settings. However, disabling certain cookies may affect platform functionality. Continued use of the platform molek44 is considered your consent to the use of cookies as described above.
7 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
Requesting a copy of the personal data we hold about you.
Correcting inaccurate or incomplete data.
Restricting the processing of your data under certain circumstances.
Objecting to data processing for specific purposes such as marketing.
Receiving your data in a machine-readable format.
Requesting data deletion when there is no longer a legitimate reason to retain it.
To exercise any of the above rights, please contact our data protection team via live chat or email at [email protected]. We will process your request within 14 business days. In some cases, we may need to verify your identity before processing the request.
8 Data Retention Period
molek44 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
- Active account data: Retained for as long as your account is active or as long as there is a need to provide services to you.
- Financial transaction records: Retained for seven (7) years after a transaction occurs, in line with Malaysia's accounting and anti-money laundering legal requirements.
- KYC Data: Retained for five (5) years after account closure or the date of the last transaction, whichever is later.
- Security logs: Retained for twelve (12) months for security investigation and fraud prevention purposes.
- Support communication records: Retained for three (3) years for reference and service improvement purposes.
Once the designated retention period expires, your data will be securely deleted or anonymised in accordance with our established procedures.
9 Third-Party Links & Services
Platform molek44 may contain links to third-party websites or services, including game providers and payment providers. This Privacy Policy applies only to the molek44 and does not cover the privacy practices of those third-party websites or services.
We encourage you to read the privacy policy of every website you visit. molek44 is not responsible for the privacy practices or content of third-party websites, even where links to those sites appear on our platform.
10 Contact Us & Policy Amendments
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
- Telegram: Through official molek44 support channels
We are committed to responding to all privacy-related inquiries within three (3) business days. For more complex complaints, we will update you on the progress of the investigation within seven (7) business days.
molek44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any material changes will be communicated to members via their registered email or in-platform notification at least seven (7) days before taking effect.
Why Is Your Privacy Safe with molek44?
We do not just talk about privacy — we invest in real systems and practices to ensure your data is always protected.
PDPA 2010 Compliance
All our data management practices are fully compliant with Malaysia's Personal Data Protection Act 2010. You can rest assured that your rights are protected by law.
Industry-Grade Encryption
256-bit SSL encryption protects every byte of data transmitted between your device and our servers. Your sensitive information is never exposed in transit.
Internal Access Controls
Only authorised staff with a clear business need may access member data. Every access is logged and monitored — there is no room for internal misuse.
No Data Sales
molek44 has never and will never sell, rent, or trade your personal data. Your information is used solely for the purposes to which you have given consent.
Full Control in Your Hands
You may access, correct or request deletion of your data at any time. Our data protection team is available to assist within three business days.
Regular Security Audits
Our data protection systems are regularly assessed by independent security auditors. We continually seek ways to strengthen the protection of your data.